Return Policy

 

At Pinkbus (Cholii), we strive to ensure your complete satisfaction with every purchase. If you encounter any issues with your order, please refer to our comprehensive return policy below:

 

  1. Returns Eligibility:

    • Returns are applicable for:
      • Wrong products (different from ordered)
      • Products with defects upon receipt
    • If you receive a damaged package, kindly refrain from accepting it.

  2. Free Returns and Replacements:

    • We provide free returns and replacements under the following circumstances:
      • Receipt of wrong products (incomplete sets or incorrect style)
      • Receipt of wrong sizes (size different from ordered)
      • Receipt of damaged products
    • Products return or exchange request must be raise within 48 hrs from the date of delivery.

  3. Refund Process:

    • Payment refunds are applicable only for damaged products or delivery of incorrect sizes.
    • In all other cases, we offer replacement or an eVoucher with a validity of one year.
    • The Company reserves the right to levy shipping charges on cases subject to legal scrutiny.

  4. Exchange Policy:

    • Exchange is permitted for the same or different products, subject to availability.

 

Refund Policy

 

  1. Initiation of Refund:

    • Your refund request will be processed within 2 business days of authorization.

  2. Estimated Refund Timing:

    • Your refund is estimated to be credited to the account used for payment within 4-8 days after initiation.
    • Please note that the actual account credit timing depends on external agencies such as banks and payment gateways.

We value your trust in Pinkbus (Cholii), and we are committed to providing you with the best shopping experience possible. Should you have any further inquiries or require assistance, please do not hesitate to contact our customer service team.